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Who we are
We are the Festival Fringe Society Limited, a company incorporated under the
Companies Acts (company number 46005). Our principal place of business is at
180 High Street, Edinburgh, EH1 1QS. Telephone +44 (0) 131 226 0026. Please
remember that throughout these terms when we mention "we", "us", "our" etc.,
we mean edfringe.com. When we refer to "you" we mean the user and/or browser
of our website.
About these terms and conditions
You are reading the terms and conditions for use of the edfringe.com
website. They make a legally binding contract between us and you. Your
acceptance of the terms and conditions is made by your browsing our website
and is dated to your first use of the website. If you do not accept the
terms and conditions or any part of them you should stop using our website
immediately.
We reserve the right to make changes to these terms and conditions from time
to time which will take effect from the date of posting on the website. Your
continued use of the site will mark your acceptance of any changes to the
terms and conditions.
We may from time to time display additional terms and conditions on our
website, for example in connection with a specific promotion or in
connection with the sale of goods or services. If the terms and conditions
for use of the website should conflict in any way with such additional terms
then the additional terms will prevail.
About linking by hypertext to our website
Before providing a link to our site you must seek our permission. To do
this, email louise@edfringe.com with details of the URL to which you wish to
link and the URL of the page on which you will be displaying the link. We do
not permit the display of our web pages in any html frame unless we have
expressly authorised this.
About copyright in our website
The images, graphics, text, applets and scripts operating our website
(which, collectively, we call "Website Information") are copyright (c)
Festival Fringe Society Limited 2002 unless otherwise stated. You may view
Website Information in a web browser for private browsing purposes only.
Copying Website Information into a computer cache or storage device for
private on or off-line browsing purposes is also permitted. You may not make
a copy of the Website Information or any part of it for any other purpose
without our prior written consent, which may be granted at our discretion
(or where we do not own the copyright, we will direct you to the owner
themselves for such consent). Nothing in these terms and conditions or on
our website constitutes a licence to use or copy the Website Information.
Occasionally we may publish images or text in which the copyright is not
owned by us. Where this is done, and where practicable, we acknowledge the
copyright owner.
About trade marks in our website
Where practicable, we acknowledge the owners of all trade marks which are
referred to in our website.
About the accuracy of the Website Information
The Website Information is provided "as is" and we make no representation,
endorsement or warranty as to its accuracy. We will not be liable for any
action taken (or not taken) in reliance upon the Website Information and
such action is taken entirely at your own risk. We reserve the right to make
changes to the Website Information to correct any errors or omissions (or at
our discretion) without notice and without liability to you.
External websites to which we provide hypertext links are not under our
control and we take no responsibility and shall not be liable in any way for
their content.
It is a feature of our website that much of the Website Information is
contributed to us by many different third parties and we do not control
those parties or their information.
Opinions expressed within the Website Information are those of the authors
and do not necessarily represent our opinions.
Our web site provides "message board" facilities whereby users may post
reviews, information and other text about shows or other matters. We reserve
the right to review the "message boards" from time to time and delete any
messages or text which we, in our sole discretion decide are inappropriate.
In the unlikely event that you find any inaccurate information on our
website or have any complaint about what we have published please email
admin@edfringe.com. We will investigate on receipt and take such action
which we, in our sole discretion, determine as being appropriate having
regard to all the circumstances.
About the Internet, service interruption, viruses etc
We and all other web publishers have no control over the Internet, which is
a global public network of computers and the method by which you access our
website. As a consequence and in common with most web publishers we take no
responsibility for service interruption or the transmission of viruses or
other malicious computer code through our website.
About Personal Data and our privacy statement
Where appropriate, we collect and hold your name, address, email address and
similar information, which collectively we call "Personal Data". We may
collect Personal Data from you when you are purchasing items through our
website.
We are registered under the Data Protection Act 1984/1998. We undertake to
maintain your privacy within the framework of the law. We shall not pass
Personal Data to any third party unless we have received your permission to
do so.
If we have received your permission to do so, we will from time to time use
Personal Data to inform you of our latest services, offers etc. and the
offers or services of third parties.
Our website makes use of "cookies". Cookies are data held in your web
browser. They do not in themselves identify who you are or your other
Personal Data to us. They do allow us to monitor your use of our site.
Our guiding principle is that your Personal Data is only held to allow us to
support and improve your customer relationship with edfringe.com. If you
have any concerns about our use of your Personal Data please email
admin@edfringe.com. We will investigate complaints, act on emails claiming
unjustified exploitation of data and take such further action as we, in our
sole discretion, deem appropriate.
Bookings and transactions
We take every care to ensure information provided to us by you is as safe and secure as is practical
based on the nature of the transaction. However, every transaction is conducted at your own risk,
and we will not be liable for any loss suffered by you except as caused by direct negligence on our
part. Orders and bookings made through the Fringe website are non-refundable and non-exchangable from
the moment that the transaction is completed. For orders placed through the Fringe Shop, completion
is deemed to be when the orders leave our premises. For tickets or goods ordered through the Box Office,
completion is deemed to be once you have agreed to the terms and conditions and clicked the "confirm purchase" button.
As an exception, the price of goods will be refunded if we are unable to fullfill the order - for example
if a shop item has been discontinued, or if a scheduled performance for which tickets are booked is cancelled,
or changes particulars in a manner that results in you being unable or unwilling to attend. Please note that
unless a scheduled performance changes from the information provided on our website at the time of your order,
we will be unable to offer a refund or exchange - even if you are unable to attend. In all circumstances,
any booking or postage fee is non-refundable.
Under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 'cooling off' period
of 7 days for items purchased through the Fringe shop. This cooling off period does not apply to tickets and
leisure services as purchased through the Box Office, as defined in the exceptions to the distance selling regulations.
For the elimination of doubt, there is no cooling off period for tickets purchased from the Fringe, and your booking
is non-refundable and non-exchangeable from the moment you click the "confirm purchase" button (unless the performance
changes dates / times or other details not in your favour).
For orders placed for postal delivery and not recieved, we will arrange an alternative means of fulfilling the order.
You should contact us in good time to inform us of orders not recieved, by telephoning our Box Office for ticket orders,
or our Administration office for shop orders. Please note that unless we have been negligent in our commitment to
dispatch the goods to you, an order not arriving is not sufficient grounds for a refund. In all circumstances, once
we have been informed of the problem we will take all reasonable measures to ensure you are able to use the goods ordered -
by default making the goods available for collection from the Fringe Office, 180 High Street. Tickets ordered CoBO
(Care of Box Office) are available for collection from the Festival Fringe Society, 180 High Street, and other Festival
Fringe society outlets as we operate from time to time. Unless explicitly agreed CoBO tickets ordered through edfringe.com
will not be available for collection at the venue or the venue's box office.
About our liability to you
So far as lawfully possible, we exclude all liability to you in contract or
delict (negligence) (other than negligence by us which gives rise to
personal injury or death). We also exclude liability for any consequential
or indirect loss which may be caused to you by us.
About the law relating to these terms and conditions
We are situated in Scotland and the law of Scotland shall govern any
interpretation of these terms and conditions. The Scottish Courts shall have
jurisdiction in any disputes between us.
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