Closing date: 10:00 Monday 9 December 2019
Interview date: Monday 16 December 2019
Start date: Monday 10 February 2020


The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 70 years later, the Fringe has grown to become the greatest celebration of arts and culture on the planet, second only to the summer Olympic Games in terms of global ticketed events. In 2019, over 30,000 artists put on 3,841 shows in 323 venues right across Edinburgh.

The Edinburgh Festival Fringe Society is the charity that was established by artists to act as the custodian of the Fringe. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and promote the Fringe and what it stands for all over the world.

The Society recently embarked on an ambitious Blueprint, a statement of intent that will inform everything we do between now and our 75th anniversary in 2022. We are committed to ensuring that the Fringe deepens its roots within the city, working with city communities and the education sector to address isolation and cultural exclusion. We are also keen to strengthen the Fringe’s connections across the world to ensure this festival provides a global platform for creativity and freedom of expression, and the best global showcase for artists from Scotland and all over the UK.

Purpose of the role

The Arts Industry and Marketplace Office sits within the Participant Services team and exists to support the journey of arts industry professionals seeking to engage with Fringe participants and saw a record 1,664 arts industry professionals from 54 different countries accredited during the 2019 Fringe. The development and promotion of the vital marketplace role of the Fringe is a key commitment of the Society.

The Arts Industry and Marketplace Officer is a new position to support the year-round activities of the Arts Industry Office and to support the Manager in continuing to improve the delivery of services and resources offered. We are seeking an experienced candidate who will support the development and delivery of programmes offered by the Fringe Society to visiting programmers, producers and wider industry professionals including support of the year-round engagement programme, streamlined box office functionality, the expanded seasonal Arts Industry Office and related professional development projects.

A key aspect of the role will be to work with the Fringe venues, artists, industry professionals and the Fringe Box Office to implement new and robust systems and to ensure clear  communication and understanding between key stakeholders and partners

The Arts Industry Office operates year-round with a seasonal team in place for the duration of the Festival and helps industry professionals make the most of their time, by offering:

  • A dedicated Arts Industry box office.
  • Access to a complimentary ticketing service.
  • Help in navigating the Fringe programme and finding the most relevant work.
  • Networking opportunities and a series of Arts Industry events.
  • Online resources and information such as company contact details and industry specs.
  • Online industry-only programming tips and resources.
  • An opt-in buddy scheme for industry delegates and other professional development opportunities.
  • Invitations to showcase programmes and other special events.
  • Information about Edinburgh, getting around the city/between Fringe venues and the other Edinburgh Festivals when required.

The Arts Industry and Marketplace Officer will be responsible for the setup and running of the seasonal Arts Industry office and will be involved in the evaluation of the office at the end of the Festival. You will manage a team of 4-6 people and work closely with the Arts Industry and Marketplace Manager and the Arts Industry Box Officer Supervisor.

Role and responsibilities

The successful candidate will perform a wide range of duties, including but not limited to:

  • Working with the Arts Industry and Marketplace Manager to develop and implement domestic and international engagement strategies for increasing attendance and engagement by industry professionals.
  • Leading on the set-up and running of the Arts Industry office and the services it offers to its stakeholders.
  • Managing the implementation and maintenance of a robust Arts Industry accreditation system.
  • Working with the Arts Industry Box Office Supervisor to support the implementation and maintenance of the industry ticketing services.
  • Working closely with Red 61, our external Box Office and IT providers, on the development and maintenance of systems.
  • Working closely with Fringe venues and the Artist Development team to ensure effective communication and where necessary training around industry ticketing.
  • Continue to shape and evolve the industry ticketing policies.
  • Supporting communications to Arts Industry and developing and managing online resources for accredited industry professionals.
  • Working with the Arts Industry and Marketplace Manager to develop and deliver a series of industry events as part of the Arts Industry offering and Fringe Central programme.
  • Developing tools for the seasonal team to increase their knowledge of the annual Fringe offering in order to provide bespoke advice to accredited industry professionals.
  • Working with the Arts Industry and Marketplace Manager to support the delivery of Fringe Society events and special projects.
  • Collecting statistical data and supporting the evaluation of the Arts Industry service.


  • Attending and speaking at events on behalf of the Fringe Society. 
  • Undertaking any reasonable duties as requested by the Arts Industry and Marketplace Manager.
  • Developing new and more sustainable ways of working across all areas of work.

Person specification


  • Box office experience.
  • Excellent communication, administrative and organisational skills.
  • Experience of delivering a delegate or arts industry programme.
  • Excellent computer skills and experience with spreadsheets, databases and systems.
  • Experience of a fast-paced and high-pressure environment.
  • Knowledge and understanding of the Edinburgh Festival Fringe.
  • Experience of managing and communicating complex processes, involving multiple stakeholders.
  • Creative and flexible in response to problem solving.
  • Team management experience.


  • Experience working in a similar role within the cultural sector; theatre, festivals, venues, cultural agencies.
  • Project management experience.
  • A background and appreciation of touring, theatre, comedy, music or other forms of art or entertainment.
  • Previous experience working at the Fringe or a Fringe venue.
  • Knowledge of a foreign language.

Salary and Benefits

The salary for this post is circa £23,000 per annum, plus 4.5% employer pension contribution. 28 days’ holiday per year plus six public holidays.

Normal working hours are 10:00 to 18:00, Monday to Friday but flexible working arrangements can be discussed. Some additional evening and weekend work may be required, particularly in the run-up to and during the festival period. There is no overtime entitlement, but the Society does maintain a TOIL policy.

Apply online

The Edinburgh Festival Fringe Society is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of the Edinburgh Festival Fringe. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer  and aim to successfully employ and retain disabled people and those with health conditions.
We expect employees to support these commitments and to assist in their realisation.

Download .pdf job description

Application deadline: 9th December, 2019