Closing date: Monday 25 February 2019 at 10:00
Interview date: Monday 04 March 2019
Start date: Monday 01 April 2019
End date: Friday 13 September 2019


The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 70 years later, the Fringe has grown to become the greatest platform for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2018, 3,548 shows took place in 317 venues across Edinburgh.

The Edinburgh Festival Fringe Society is the charity that was established by artists to act as the custodian of the Fringe. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and promote the Fringe and what it stands for all over the world.

We are seeking to appoint an experienced individual to the position of Arts Industry and Marketplace Officer, reporting to the Arts Industry and Marketplace Manager, within the Participant Services team.

The Participant Services team provides a comprehensive support service for Fringe participants.  Leading up to and during the Fringe this includes support and advice in relation to the professional and creative development of all those who take part in the Fringe. 

The Arts Industry Office works with hundreds of industry professionals each year, helping them navigate their way around the festival and the city to discover artists, shows and opportunities to connect with. The Office is open from May through to the end of August and helps industry professionals make the most of their time, by offering:   

  • A dedicated Arts Industry box office including complimentary ticketing. 
  • Help in navigating the Fringe programme and finding the most relevant work.
  • Networking opportunities and a series of Arts Industry events.
  • Online resources and information such as company and industry contacts, industry events, and Fringe award winners and nominees.
  • An opt-in buddy scheme for industry delegates.
  • Information about Edinburgh, getting around the city/between Fringe venues and the other Edinburgh Festivals when required.

The Arts Industry and Marketplace Officer is responsible for managing the setup and running of the Arts Industry office and will be involved in the evaluation of the office at the end of the Festival. You will manage a team of 4-5 people and work closely with the Arts Industry and Marketplace Manager and the Artist Development team. 
Roles and responsibilities 

The successful candidate will perform a wide range of duties, including but not limited to:

  • Assisting the Arts Industry and Marketplace Manager in the set-up and running of the Arts Industry office and the services it offers to its stakeholders.
  • Managing the implementation and maintenance of a robust Arts Industry accreditation system.
  • Managing the implementation and maintenance of the complimentary ticketing process using integrated box office and database systems, including liaising with Red61 VIA Ticketing Solutions and Fringe venues to develop and communicate modifications.
  • Working with the Arts Industry and Marketplace Manager to recruit and manage the seasonal Arts Industry team, including arranging appropriate training and rotas.
  • Working closely with stakeholders including Fringe venues to ensure effective communication, networking and ticketing.
  • Supporting the creation and distribution of communications to Arts Industry and developing and managing online resources for accredited industry professionals.
  • Working closely with the Artist Development team to facilitate connections betweenArts Industry and artists, including understanding artists’ objectives and identifying potentially relevant industry connections.
  • Working with the Arts Industry team to become knowledgeable about the 2019 Festival Fringe Programme in order to provide bespoke advice to accredited industry professionals.
  • Working with the Arts Industry and Marketplace Manager to support the delivery of Fringe Society Events, the Arts Industry Buddy Scheme, Made in Scotland, the Young Arts Industry Programme and any other special projects.
  • Collecting statistical data and supporting the evaluation of the Arts Industry service.

Person specification


  • Box office experience.
  • Excellent communication, administrative and organisational skills.
  • Experience of delivering a delegate or arts industry programme.
  • Excellent computer skills and experience with spreadsheets and databases.
  • Experience of a fast-paced and high-pressure environment.
  • Knowledge and understanding of the Edinburgh Festival Fringe.
  • Experience of managing and communicating complex processes, involving multiple stakeholders.
  • Creative and flexible in response toproblem solving.
  • Team management experience.


  • Experience working in a similar role within the cultural sector; theatre, festivals, venues, cultural agencies.
  • Project management experience. 
  • A background and appreciation of touring, theatre, comedy, music or other forms of art or entertainment.
  • Previous experience working at the Fringe or a Fringe venue.
  • Knowledge of a foreign language.

Rate of pay and hours of work

The rate of pay for this post is £437.50 per week (35 hours). 

Normal working hours are 10:00 to 18:00, Monday to Friday with a one-hour unpaid lunch break.

In the run up to and during the festival you will be required to work additional days and hours.  From the beginning of the festival, shifts are eight hours long from 10:00 to 20:00 (including a one-hour unpaid lunch break) worked over six days between Monday and Sunday. Your working hours will be organised according to a rota system which the Society will notify you of in advance of the Fringe. During this period, your rate of pay will increase to £525.00 to reflect the extra hours worked.

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The Edinburgh Festival Fringe Society is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of the Edinburgh Festival Fringe. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aim to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.

Apply online