Closing date: Wednesday 13 February 2019 at 17:00
Interview date: Wednesday 27 February 2019
Start date: w/c 25 March 2019 (sooner if possible) 

Background

The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 70 years later, the Fringe has grown to become the greatest platform for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2018, 3,548 shows took place in 317 venues across Edinburgh.

The Edinburgh Festival Fringe Society is the charity that was established by artists to act as the custodian of the Fringe. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and promote the Fringe and what it stands for all over the world.

We are seeking to appoint a dynamic and engaging individual to the position of Development Assistant, who will support the Fringe Society’s Development team and act as the first point of contact for members of our Friends of the Fringe scheme. 

As a registered charity, the Fringe Society relies on the financial support of several different funding streams, including our Friends of the Fringe membership scheme, corporate giving, sponsorship, major donors, trust funding and individual giving. This role will provide the administrative function of this work, ensuring that deadlines are met, and accurate customer records are maintained.

You will have first class administration skills, be good at organising yourself and other people, and have high standards of customer service. An excellent communicator, you will be able to respond to customer enquiries confidently and with positivity and warmth. The role requires a flexible, detail-focused problem solver who is enthusiastic about supporting the wider aims of the Development team.

Reporting to the Development Manager, the role sits within the wider Marketing and Development team, which is responsible for promoting the Fringe year-round to key stakeholders (including the media, participants and audience members), and generating public, financial and political support for our charitable activities. The department has a broad portfolio, including pulling together the annual Fringe marketing campaign, production of the Fringe Programme, website, app, managing Street Events, fundraising, and the Friends of the Fringe membership scheme. 

Roles and responsibilities

You will perform a wide range of duties, including:

  • Administration of the Friends of the Fringe membership scheme, including selling memberships, answering phone and email enquiries from Friends, fulfilment of membership pack and programme delivery, and handling Friends’ Direct Debit payments. 
  • Being the first point of contact for Friends contacting the Fringe Society, including troubleshooting membership enquiries and customer services issues.
  • Working with the Development Coordinator to develop a communications strategy to engage existing Friends and recruit new members.
  • Maintaining accurate records for the Development team – ensuring records of all Friends, donors, sponsors and other key stakeholders are kept up to date – and helping interrogate the database to identify opportunities to increase support.
  • Managing the installation and setting up of the Friends’ Exclusive Box Office on the Royal Mile and liaising with Friends’ box office staff throughout August.
  • Writing copy for marketing materials including information leaflets, welcome packs, signage and online content.
  • Working with the Development Coordinator to plan and manage receptions for Friends of the Fringe and other stakeholders, and supporting Fringe Society events including the programme launch, Annual Review reception and charity fundraisers such as our annual pub quiz.
  • Supporting the Development team to carry out fundraising and development research to identify new or develop existing funding streams.
  • Assisting the wider Marketing and Development team where appropriate, including responding to email and phone queries, and confidently and professionally representing the Society with external stakeholders and supporters.

Person specification

Essential

  • Excellent customer service and communication skills, both written and oral. 
  • Strong administration and organisation skills, with excellent attention to detail.
  • Experience in updating and maintaining a database.
  • Ability to work independently, be proactive, problem-solve and prioritise own tasks.
  • Ability to work collaboratively with colleagues both in the immediate team and the wider organisation.
  • Experience in organising and delivering events.
  • A good working knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint. 

Desirable

  • Experience of administering membership or fundraising schemes.
  • Experience of working within a festival, box office, event management or charity context.
  • Experience of writing copy and produce promotional materials for key audiences.
  • Understanding and interest in arts management, the arts and festivals.

Salary and benefits

The salary for this post is circa £19,000 per annum, plus 4.5% pension contribution. We offer 34 days annual leave including 6 public holidays over Christmas/New Year and Easter. 

Normal working hours are 10:00 to 18:00, Monday to Friday. Some additional evening and weekend work may be required. There is no overtime entitlement, but the Society does maintain a TOIL policy outwith the festival period. 

During the festival you will be required to work six days a week (42 hours). Due to intense activity during certain periods of the year, the fact that no TOIL is accrued during the festival period and that only six public holidays are recognised, the Society feels that employees should benefit from an extended holiday over the Christmas and New Year period. The Society will award six Festival Fringe days over and above your annual holiday entitlement to count towards this period.

Some overnight travel outside Edinburgh, and attendance at events outside normal working hours, may be required.

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The Edinburgh Festival Fringe Society is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of the Edinburgh Festival Fringe. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aim to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.

Apply online