Closing date: 10:00 on Monday 14 January 2019
Interview dates: Monday 28 and Tuesday 29 January 2019
Start date: Monday 18 February 2019
End date: Friday 17 May 2019
The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.
It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 70 years later, the Fringe has grown to become the greatest platform for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2018, 3,548 shows took place in 317 venues across Edinburgh.
The Edinburgh Festival Fringe Society is the charity that was established by participants to act as the custodian of the Fringe. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and promote the Fringe and what it stands for all over the world.
In 2018, the Fringe Programme listed 3,548 shows in 317 venues. Distributed both nationally and internationally, with a print run of 375,000 copies, it retains a significant role in the largest open access arts festival in the world – used by audiences, the media and promoters to decide what to see in August. Edfringe.com receives over 2 million unique visitors each year and the accuracy of the information listed here is a critical tool for building audiences and facilitating ticket booking.
These roles sit within the Participant Services team and exist to assist artists in the registration of their shows with the Fringe Society, prepare and proof data for the printed Fringe Programme and edfringe.com and ensure production deadlines are met.
Role and responsibilities
Your duties will include:
- assisting artists, companies and venues to register their shows using edfringeware, the Fringe Society show registration database, troubleshooting any issues as they occur
- checking and editing data, images, copy and adverts electronically submitted by edfringeware for inclusion in the official Fringe Programme, edfringe.com and the Fringe App
- updating details of shows listed on edfringe.com
- proofreading the Fringe Programme after typesetting
- contacting participants and venue managers regarding missing/incomplete show information and any other related queries
- identifying significant and topical programme themes from registered shows for use by the Media and Arts Industry teams
- meeting deadlines for the successful publication of the Fringe Programme.
- Excellent English language skills.
- Excellent written and verbal communication skills and proven customer service experience, with the ability to explain processes and procedures to a wide variety of artists in a confident, clear and diplomatic manner.
- Methodical approach with attention to detail.
- Experience of proofing.
- A strong commitment to a team environment with a flexible approach to undertaking this.
- Good working knowledge of Microsoft Office and the ability to learn new software quickly.
- Ability to remain calm under pressure and respond promptly and effectively to fast changing priorities.
- Experience of working to tight publishing/production deadlines.
- Experience of checking high volumes of information.
- Understanding of content management systems or databases.
- Experience of working for the Edinburgh Festival Fringe.
- Experience of working in a box office.
- Experience of working in publishing.
- Experience of data checking.
Rate of pay and hours of work
The rate of pay for this post is £315.00 per week (35 hours).
Normal hours of work are between 10.00 to 18.00 (including a one-hour unpaid lunch break) worked over five days between Monday and Sunday. Your working hours will be organised according to a rota system and two consecutive days off may not be possible. A willingness to be flexible is required as you may be asked to work additional hours in the days following registration deadlines (13 March and 10 April) and leading up to final programme sign off at the end of April.
Please also note that you will be required to work over the Easter weekend (19 - 22 April) and will receive time off in lieu for any public holidays worked during that period.
Download the PDF job description
The Edinburgh Festival Fringe Society is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of the Edinburgh Festival Fringe. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aim to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.