Ordering info

 


 

Shopping

There is a great selection of clothing, accessories and souvenirs, including a sale section if you are looking to grab a bargain. You can browse these by searching through the categories on the left or through the search box at the top right of the screen.

If you click on the item you will get more information about the product, including sizing and colours available. If you want to buy anything, just select the quantity and click to add to your shopping cart.

 

Shopping cart

At this point you’ll be taken to your shopping cart. You can then continue shopping, edit your basket, or start to get ready for checking out. Before checking out we recommend getting an estimate for shipping costs, which you can do from right hand side of the shopping cart. This means that you can see the total before you click to buy.

 

Delivery

Our delivery charges are set according to the postage rates from Royal Mail. Your shipping charge will depend on the weight of your order and which Royal Mail service you select. You can read the full details about our delivery options and international postage in our terms and conditions here.

You’ll be able to see what the shipping charge options are from your shopping cart. Enter your country and postal/zip code and you’ll be presented with a few options. You can always edit the contents of your basket again at this stage.

Orders must be placed by 13:00 for next day delivery if you select the Special Delivery Option. Any orders placed after this time will be processed as next day deliveries, but will be shipped on the following day.

 

Checkout

Once you’re happy with the contents of your basket and you’ve checked your shipping options to get your final total, you can proceed to checkout.

You can go through checkout as a guest, or create an account for our online shop. Please note that if you have created an account to buy tickets through edfringe.com that this is a separate account and you will not automatically have a log in for the online shop. Your information will be stored for future purchases but we will only contact you to update you on your order.

 

Order confirmation

Once you’ve entered your details and placed your order, you’ll receive an email from our payment processor, Worldpay, as well as a confirmation of your order from us. We’ll also email to let you know when your order has been dispatched – please note that estimated delivery times are from the date of dispatch, not order.

 

Returns

You can read the full details of our returns policy in our terms and conditions. If you need to return anything, please check our policy and then drop us an email at shop@edfringe.com to let us know why you need to return the item and to request a returns form.

 

Holiday posting dates for 2018

To receive your order in time for Christmas, please make sure that you have placed your order by 13:00 the following dates, according to delivery address:

  • UK - 2nd class – Tuesday 18 December
  • UK - 1st class – Thursday 20 December
  • UK - Next Day Special Delivery – Thursday 20 December
  • EU - Austria, Denmark, The Netherlands, Spain and Germany – Monday 17 December
  • EU - France, Belgium and Republic of Ireland – Tuesday 18 December
  • USA and Canada – Friday 14 December
  • Australia and New Zealand – Monday 10 December
  • Rest of world – Dates vary (04 – 18 December). Please contact us for details.

 

Please Note: Our last post collection before our offices close for the festive period will be on Thursday 20 December. Any orders on this day must be placed before 13:00 in order for us to process them in time. Our offices will be closed from 18:00 on Thurday 20 December until Monday 07 January 2019 and no orders will be processed in that time.  Any orders received during this period will be processed when the office and shop reopen.


Our postage dates are based on Royal Mail's Christmas last posting dates. For more information about getting delivery in time for other countries not listed or holidays or other specific dates, please don't hesitate to get in touch with us by calling 0131 226 0026 or emailing shop@edfringe.com.