Website Privacy Policy

The Edinburgh Festival Fringe website (, including, without limitation,,, and other websites owned or controlled, from time to time) (the "Website") and the Fringe mobile app for iPhone and Android (the "App") are maintained by the Edinburgh Festival Fringe Society, a company limited by guarantee and incorporated in Scotland (No SC 046605, Registered Charity No SC 002995) which sells tickets for the Edinburgh Festival Fringe, and the Festival Fringe Trading Limited, trading as Edinburgh Festival Fringe Shop, incorporated in Scotland (No SC 130813, VAT registration number 171 276 804) which sells goods. Please remember that throughout the terms that follow, when we mention ‘we’, ‘us’, ‘our’, etc, we mean Edinburgh Festival Fringe Society Limited ("EFFS") and/or Festival Fringe Trading Limited ("FFTL") (as applicable). When we refer to ‘you’ we mean the user and/or browser of the Website or App and those persons, organisations or companies registering a show for the Edinburgh Festival Fringe.

Our principal place of business is at 180 High Street, Edinburgh, EH1 1QS. You can email us at The main telephone number for our office is 0131 226 0026.

1. General Website Privacy Policy

What information do we collect?

You are not required to provide any personal information in order to access the majority of the content available on the Website or App. We do, however, require you to supply certain personal details when you register with us or make a purchase from the Website or App, in order to process your transaction and/or fulfil your order. This information may include, but is not limited to, details such as your name, address and payment details. We will also collect and process any personal data supplied by you in connection with your use of when registering a show at the Festival Fringe (for further information on this, please see the "How will my data be used when registering for a show?" section of this policy). We may also ask you for information when you enter a competition or promotion sponsored by us] and if you report a problem with the Website. We may also collect information about your computer, the mobile telephone and/or handheld device on which you are using the App or Website, including where available your IP address, operating system and browser type, mobile network information as well as the mobile telephone or handheld device's telephone number, for system administration and to report aggregate information about users' browsing actions and patterns (from which users cannot be identified). In respect of users of the App and mobile website, we may also collect details of your network-based location in order to enable the "Near me now" (and/or any other, similar location services) and map functions which show you which shows are on near your current location. We may also collect other information provided by you at the time of registering to use the App.

Where will we store your information?

The data that we collect from you may be stored on our secure servers and, in respect of payment data, on those of our third party provider of payment processing services purely for the purposes of processing payment.   The data we collect from you may be processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the hosting of the Website and App and/ or provision of support services.  By submitting your personal data, you agree to this storing and/ or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

When you are purchasing tickets through the App or tickets and/or goods through the Website we will provide you with the option to store your personal data (including, for the avoidance of doubt, your payment details) against your account for any future payment made by you in relation to tickets and/or goods. Your payment details will be stored by our payment processing provider in the form of an encrypted token and processed by our payment processing provider only where you purchase tickets and/or goods. You can choose to remove any stored payment details from the App or Website, at any time, by selecting the "Remove Card as a Payment Option" option under your account.

The token containing your payment details remains (in its encrypted format) within our payment processing provider's secure network, in compliance with data protection legislation and any other applicable laws, regulations or standards, until it expires (cancellation or expiration of card) as dictated by the payment processing provider.  Your payment details (on the Website or App) are stored as a secure encrypted token within the payment processing system for the purpose of ‘one-click’ payment processing. Payment details stored for the purpose of ‘one-click’ purchasing on our Website or App are processed by staff or suppliers in its encrypted format only and it is not possible for any staff or supplier to revert tokens back to live data. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website or App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How will we use your information?

We use information held about you in the following ways:

  • to ensure that content from the Website and App is presented in the most effective manner for you and for your computer, mobile telephone and/or handheld device;
  • to provide you with information, products or services that you request from us or which we feel may interest you (including content and advertising tailored to your interests), where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our Website or App, when you choose to do so;
  • to notify you about changes to our service;
  • to maintain and keep updated the Website, and the App (including by viewing any personal data held on the Website and/or App in respect of you) and to transfer and process that information for the purpose of organising, co-ordinating, advertising and marketing shows and/or the Edinburgh Festival Fringe, including the sharing of such information with carefully selected third parties for those purposes.

Will we disclose the information we collect to outside parties?

We will not sell, trade or rent your personal information to others unless you have given us your permission. With your permission we will only share the information with carefully chosen, reputable and trustworthy third parties. We may provide aggregate statistics about our customers, sales, traffic patterns and related Website information to reputable third-party vendors, but these statistics will include no personally identifying information. We may disclose your personal information to third parties:

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if EFFS or FFTL or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • in order to enforce or apply our Terms and Conditions and other agreements; or
  • to protect the rights, property or safety of us, our members or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Where you are a foreign national we may provide the UK Border Agency with confirmation of your nationality, passport/identity card numbers and other personal information relating to you that has been collected or processed when registering for a show.

How will my data be used when registering for a show?

Where your details are stored on the system and you are linked to a particular organisation, venue or show, the administrators of that organisation, venue or show may be able to see your name and contact details. In addition, except where you have opted for your profile to be private (which you can do during the registration process (or at any other time by going to the edit profile page) by answering the following question in the affirmative 'Click here if you would like to opt out of appearing in the contact searches?'), all other users of the system will be able to:

  • see your first name, last name and job title and to send you an invite via the system to become associated with, or accept a particular role within, an organisation, venue or show (for example, to become an administrator for a particular show); and
  • access any contact details held about you on the system for the purpose of auto-populating the following fields:
    • Organisation primary contact
    • Venue Owner
    • Venue Secondary Contact
    • Media and Marketing Contact
    • Box Office Contact
    • Access Contact Details
    • Primary Show Contact
    • Secondary Show Contact
    • Media Contact Details
    • Touring & Development Contact Details

If your name and contact details have been identified as a contact associated with a venue, these may be displayed on the Website. If you have been identified as a contact for a particular show, your name and contact details may be used in show and venue proofs. We may ask you to give your permission to pass on the contact details for your nominated media and arts personnel provided by you to accredited media and arts industry professionals. You may withdraw your consent to our use of your data in this way at any time by emailing

Where you submit bank account details via the Website these will be encrypted and will only be visible by us, our third party provider of payment processing, or by any individual who you have granted 'Organisation Administrator'. We will use such details only for the purposes of paying you any box office takings or other sums due by us to you and we will not pass these details to any third parties (other than our third party provider of payment processing).

What happens when I opt in to the Fringe mailing list?

By subscribing for Fringe updates, you give us your consent to receive from us (but only us) emails detailing news, special offers, announcements and competitions. You can unsubscribe from this service easily, and at any time, by using the link provided at the bottom of the email you are sent.

Your rights:

You have the right to access personal data which you have submitted through the Website which is stored by us. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

The Website may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites and any services accessible through them are not governed by this Privacy Policy, and may be subject to a different privacy policy run by that third party website provider. We do not accept any responsibility or liability for these policies or any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of up to £10 to meet our costs in providing you with details of the information we hold about you. For the purpose of the Data Protection Act 1998, FFTL is the data controller in respect of the collection of data relating to the purchase of goods from the Website, and EFFS is the data controller in respect of all other data collected. Both can be contacted at the address above.

Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time which will take effect from the date of posting on the Website. The new terms may be displayed on-screen and you may be required to read and accept them to continue to use the Website or App. Your continued use of the Website or App or failure to advise us to remove your advert, show or other content, will mark your acceptance of any changes to this Privacy Policy.

2.Cookie Usage Policy

What are cookies?

A cookie is a small amount of data sent to your computer, mobile phone or handheld device from a website. This means the website can recognise your device (your computer, mobile phone or handheld device) if you return to the same site.

A cookie often includes a unique identifier, which is a randomly generated number. This is stored on your device's hard drive (cache). Many cookies are automatically deleted after you finish using a website.

Cookies are not programs and do not collect information from your device.

Cookies make your experience of using websites faster and easier. They allow websites to create a customised view of pages to which you navigate. For example, they are commonly used to authenticate or identify registered users of a website without requiring them to sign in each time they access it. Other uses include maintaining a ‘shopping basket’ of goods a user has chosen to purchase, site personalisation (presenting different pages to different users) and tracking the pages a user has visited on a site for analysis purposes.

Cookies may come with or without an expiry date. Cookies without an expiry date exist until the browser is closed, while cookies with an expiry date may be stored by the device until the expiry date passes.

You can restrict or block cookies set by the Website but this may limit your use of some functionality.

We use third-party suppliers who also set cookies on our behalf to deliver the services that they are providing or to record usage.

How to manage your cookies

Cookies are sent to your browser (whether you use Internet Explorer, Google Chrome, Safari or any other browser) by a website and then stored in the cookies directory of your device.

To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as if you were going to use the internet) and then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using.

To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to and select the browser and version you are using. You'll also find information about how to delete cookies from your computer. For the majority of browsers this can be done through your preferences control panel.

If you use a mobile phone or handheld device to browse the Website or other sites that use cookies, please refer to your phone or device manuals for guidance.

Cookies used on the Website

The following are cookies you may come across on this Website.

  • Google
    • Domain:
    • Purpose: The site uses Google cookies to record information about which pages you have landed on and how you have navigated through the site. This data enables us to understand:
      • which pages people visit on the site
      • which internet browsers are being used
      • what content is popular
      • which interactive tools are used
    • For more information visit Google Privacy Center: transparency and choice.
  • AddThis
    • Domain:
    • Purpose: The "AddThis" button to enable visitors to share information easily using a variety of social networking web sites and other services. The AddThis Privacy and Data Practices Policy details what information is collected and used by this service.
  • DoubleClick
    • Domain:
    • Purpose: The site manages online advertising
    • Visual DNA
    • Domain:
    • Purpose: audience research and customer profiles
  • OAID (OpenX)
    • Domain:
    • Purpose: used to track banner click activity for analytical purposes
  • CookieNotificationState
    • Domain:
    • Purpose: Identifies if the user has accepted the cookie notification banner.
  • Lastsearch
    • Domain:
    • Purpose: Stores the user's last search details.
  • sifrFetch
    • omain:
    • Purpose: This indicates whether or not the browser supports Flash and can therefore display sIFR fonts.
  • Facebook (third party)
    • Domain:
    • For more information, please see the Facebook Privacy Policy.

Cookies used on

The following are cookies you may come across on this Website.

  • ASP.NET_SessionId
    • Domain:
    • Purpose: to store and retrieve values for a user, server retains no knowledge of previous requests.
    • Domain: .ASPXAUTH
    • Purpose: Determines if user is authenticated on login

Your Basket

  • Your basket is empty.

Welcome to the 2016 Edinburgh Festival Fringe

Looking to book tickets?

Go to our fantastic ticketing experience

Wanting to take part?

Visit our Participants area for details
Take part
No thanks, take me to the homepage