The Fringe has long been committed to listening closely to audiences, performers and our wider community of stakeholders. We are working continuously to improve the accessibility of our venues and Box Office to better meet the access needs of our customers. On this page, you will find information about the various accessibility services available to our audience.
Box Office access assistants
For the past five years we have had designated staff members in our Box Office to deal specifically with access enquiries and ticket bookings. This service is here to assist anyone with an access requirement to make the most of what the Edinburgh Festival Fringe has to offer.
This service is available to anyone who:
- requires specific accessibility information on each venue
- requires extra assistance when at the venue
- has a specific seating requirement
- is a wheelchair user
- requires a complimentary companion ticket to attend a performance.
- Email: email@example.com
- Phone: 0131 226 0002
Opening dates and hours
Opening dates and hours of the Box Office access service for 2015 will be posted here as they come available.
As part of the new design of edfringe.com, we greatly extended the tools for locating accessible performances. Within the Filter Results panel located on the search results page, you'll find an extensive number of accessibility filters that you can use to quickly locate performances that meet your requirements.
During the Fringe, you will also be able to download detailed information about signed, audio described, captioned and relaxed performances from links that will be provided on this page. Please note that although these events may have a number of performances during the festival, the accessible performances are only on the dates shown. Please contact the Box Office Access Assistants to book your tickets if you require assistance at the venue, are a wheelchair user or require an complimentary companion ticket.
During the Fringe, tickets can be collected from the Fringe Shop at 180 High Street or from a number of other locations. In 2014, we had additional collection points at the Virgin Money Half Price Hut, the University of Edinburgh Visitor Centre, the Glasgow Box Office at ScotRail’s Queen Street Station, the Edinburgh Airport (Domestic Arrivals) and a number of Fringe venues. Full opening hours for our collection points are listed on our Ticket Collection Points page.
The ticket collection points at the Virgin Money Half Price Hut, the University Visitor Centre, the Glasgow Box Office at ScotRail’s Queen Street Station and the Edinburgh Airport (Domestic Arrivals) are all fully accessible.
The ticket collection point at the Fringe Box Office is not as easily accessible. Customers with specific access requirements who would like to collect their tickets at the Fringe Box Office can do so in the Fringe Shop at 180 High Street. Customers are advised to bring their payment card or their transaction ID number.
General accessibility information
For more information on shows and venues’ accessibility please email our Box Office Access Assistants on firstname.lastname@example.org. We constantly work to improve access to facilities and increase uptake of BSL interpreted, captioned and audio described performances.
Tourism for all
The Edinburgh Festival Fringe Society is a member of Tourism For All. Tourism for All UK is an independent charity supporting leisure and tourism opportunities for all operating an information service to older and disabled people, and working with the industry and government to raise the standards of welcome to all guests.